Merchandising

Yes, we offer mainland shipping throughout the country. We are also working to offer international shipping soon.

Orders are usually delivered within 5 to 7 business days, depending on the location. You will receive a confirmation email with the tracking number once your order has been shipped.

During July and August, due to the summer holiday period and reduced staff at some logistics and distribution centres, delivery times may be slightly affected. As a result, some orders may take an additional 1 to 2 weeks to be delivered.

The shipping cost is calculated automatically on the checkout page based on your location and the weight of the order.

Yes. When your order leaves our warehouse, you will receive an email with a tracking code that will allow you to know where your order is at all times.

Yes, all our products are official and exclusive merchandise.

Yes, some products are limited edition and may sell out quickly. We recommend placing your order as soon as possible if you want to make sure you get your favourite item.

The prices of the products in our online store are independent and only apply to purchases made through our website. Any product distributed or sold at other points of sale may have different prices or be subject to different commercial conditions.

We accept credit and debit card payments. All payments are 100% secure and protected by certified security systems.

Absolutely. Our platform uses SSL security certificates, ensuring that your data and payments are protected.

Yes, we accept exchanges or returns within 14 days of receiving the product, provided it is in perfect condition and unused. In the case of returns due to a defective product, please attach photographs to the email so we can handle the issue more efficiently.

Send an email to shop@elmagopop.com with your order number and the reason. Our team will tell you the steps to follow and the shipping procedure.

Once we receive the returned product and check its condition, we will issue a full refund to your original payment method within 5 to 7 business days.